Returns & Exchanges
Due to the perishable nature of our premium pre-mixed cocktails, we are unable to accept returns for items that have been opened or tampered with. If your order arrives damaged or incorrect, please contact our support team within 14 days for a full replacement or refund.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your cocktail delivery.
Provide Documentation
Attach clear photographs of the damaged packaging or incorrect cocktail pouches to help us verify the claim and improve our logistics.
Verification Process
Our team will review your request within 48 hours to ensure it meets our quality guarantee standards for food and beverage safety.
Resolution
Once approved, we will either dispatch a fresh set of cocktails to your address or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing